Customer experienceSpark Navigator

Help people find answers, documents and next steps faster.

Spark Navigator is an AI assistant that guides insureds, agents and employees to the right pages, documents and information across Spark experiences.

See it in a demo Spark Portal

Spark NavigatorTry a question

Where is my ID card?

Your ID card is in your documents. I’ll take you there. → My Documents

Illustration of the experience. Destinations depend on your configuration.

The answer usually exists. People just can't find it.

01Content that's hard to findForms, guides and policy documents live in different places. People give up searching and pick up the phone.

02Routine "where is…" callsService teams spend their day pointing people to things that are already online.

03Time lost asking aroundEmployees stop what they're doing to ask a colleague where something lives, and that colleague stops too.

What Spark Navigator does

Guidance, right where people are looking.

Points to the right page or documentAsk a question and Spark Navigator takes you to the page or document you need, not a long list of search results.

Finds the answerSpark Navigator helps people locate the information they're after, so they can keep moving.

Consistent guidanceThe same question gets the same guidance, instead of depending on who happened to be asked.

One assistant, three audiencesInsureds, agents and employees each use Spark Navigator to find what they need.

Inside the product

Spark Navigator inside Spark Portal.

The assistant sits beside the page, ready to point people to the right place.

Spark Navigator assistant panel next to the Spark Portal locations page — Navigator beside a self-service page

Spark Navigator assistant panel next to the Spark Portal dashboard — Navigator beside the customer dashboard

Screens from a Spark demo environment. Data is illustrative and details are blurred.

How it fits your stack.

Spark Navigator works within Spark experiences and alongside your existing portals and document stores. It helps people find what's already there and doesn't replace the systems that hold it. The content sources and channels for your rollout are set during scoping.

People

Insureds, agents and employees

Spark Navigator

Guides people to pages, documents and answers

Your content

Your portals, document stores and Spark experiences

Navigator guides. Your people decide.

Spark Navigator helps people find information. It doesn't make underwriting or claims decisions, and it doesn't change policies or accounts. Decisions stay with your professionals.

Questions

How is Spark Navigator different from Spark Portal?

Spark Portal is the branded self-service experience. Spark Navigator is the assistant that helps people find their way to the right pages, documents and answers. They do different jobs.

Does Spark Navigator make decisions or take action on accounts?

No. Spark Navigator guides people to information. It doesn't make underwriting or claims decisions.

What content can Spark Navigator draw on?

Spark Navigator works within Spark experiences and alongside your existing portals and document stores. The sources it covers in your rollout are confirmed during scoping.

Ask it the question your service team hears most.

Book a 30-minute demo. See how Spark Navigator gets insureds, agents and employees to the right page or document.

See it in a demo

Prefer email? Write to solutions@advancio.com.