Customer experienceSpark Portal

Present your brand and products, not your core vendor's default portal.

Spark Portal is carrier-branded self-service for agents and customers. Configure it to look and work like your company, and connect it to the core systems you already run.

See it in a demo Meet Spark Navigator

Carrier-branded Spark Portal home page (demo environment)

Your portal is often the face of your company. Most aren't designed that way.

01One size fits every carrierThe portal that comes with a core system is built for every carrier at once. Your agents and customers get the same screens as everyone else's.

02Your brand and products take a back seatThere's little room to show your brand, tell your story or put your own products and services up front.

03Someone else's roadmapChanges to the portal wait on the core vendor's release schedule instead of your priorities.

What Spark Portal does

Self-service that looks and works like your company.

A carrier-branded experienceConfigure the portal around your brand, so agents and customers know whose company they're dealing with.

Self-service for customersGive insureds a clear, intuitive place to serve themselves without calling in.

Self-service for agentsGive agents their own experience, built around how they work with you.

Your products and services up frontShow your products and services the way you want them presented, not in a generic core-system layout.

Connected to your coreSpark Portal connects to the core systems you already run, so the portal reflects the information in your systems of record.

Inside the product

Your brand, front and center.

A branded home page, a customer dashboard with quick actions, and self-service pages.

Carrier-branded Spark Portal home page — Branded home page

Spark Portal customer dashboard — Customer dashboard

Spark Portal office locations page — Self-service pages

Screens from a Spark demo environment. Data is illustrative and details are blurred.

How it fits your stack.

Spark Portal sits on top of your existing core systems. It doesn't replace them. The portal gives agents and customers a branded front end, and your core platforms stay the system of record behind it. Connections are scoped to your environment during scoping.

People

Insureds and agents

Spark Portal

Your brand · your products · self-service

Your core

Your existing core systems

Works with Spark Navigator

Branded experience plus guidance.

Spark Portal is the branded service experience. Spark Navigator is the assistant that helps people find pages, documents and answers. The two do different jobs, and they can be used together.

Explore Spark Navigator

Spark Portal locations page with the Spark Navigator assistant panel open (demo environment)

Questions

Do we have to replace our core system to use Spark Portal?

No. Spark Portal connects to the core systems you already run and gives them a branded front end.

How much can we customize it?

Spark Portal is configurable and carrier-branded. You present your own brand, products and services. The exact configuration for your rollout is confirmed during scoping.

What can agents and customers do in the portal?

Spark Portal provides self-service for both customers and agents. The specific transactions and connections for your rollout are confirmed during scoping.

See your brand on the portal your customers use.

Book a 30-minute demo. We'll walk through the customer and agent experiences and show you what you can configure.

See it in a demo

Prefer email? Write to solutions@advancio.com.